Welcome to our online store! We offer the best prices and a large selection of products that you will not find anywhere else.

I found some great items in this store. I always check them in the great deals section. This store has a wide range of products and a wide variety of brands to choose from. The store is very organized and easy to navigate.The store offers frequent discounts and attractive promotions.The products are of high quality. I was pleasantly surprised by the quality of the products in this store. I've bought some amazing things that I'm sure will last a long time.

TrueFi : General Terms & Conditions

User Agreement

Welcome to TrueFi. By accessing and using our online store, you agree to comply with and be bound by the terms and conditions set forth in this User Agreement. This document outlines in detail the rules, obligations, and responsibilities regarding the delivery of products, payment procedures, returns, and the protection of your privacy. We encourage you to read this Agreement carefully and refer to it whenever necessary.

This Agreement is designed to provide transparency and clarity for our valued consumers as we adhere to all applicable laws and consumer protection regulations. We are committed to offering a secure shopping experience while protecting your personal and financial information. The policies herein are in full compliance with the requirements applicable within our jurisdiction, ensuring that all transactions and data handling procedures meet the highest standards.

Ownership and Contact Information

This website is owned and managed by TrueFi. For any inquiries related to this User Agreement, privacy issues, or assistance with your orders, please contact us using the following details:

  • Telephone: 1822561661
  • Email: [email protected]
  • Address: 3 Gill Croft DH2 2XF Chester-le-Street United Kingdom

The date this Agreement was last updated is: 02.02.2025.

Terms of Service

By utilizing our online store and placing orders, you accept the terms stated in this Agreement. These terms apply to all interactions with our website, including the purchase of items and the use of prompt customer services. Should you disagree with any part of these terms, we kindly ask that you discontinue using our website immediately.

Eligibility and Account Security

Customers must be of legal age and possess the capacity to enter into binding contracts. It is your responsibility to maintain the confidentiality of your account details, and you agree to notify us immediately of any unauthorized use of your account or any other security breaches. TrueFi will not be held liable for any loss or damage arising from your failure to secure your account.

Modifications to the Agreement

We reserve the right to modify or amend this Agreement at any time. Whenever we make changes, we will update the date at the beginning of this document. It is your responsibility to review the Agreement periodically to remain informed of our policies. Continued use of our services after changes constitutes your acceptance of such modifications.

Delivery and Payment

Our online store provides a variety of shipping and payment options to facilitate a smooth transaction experience. All orders are processed in compliance with the consumer rights provided under current applicable law.

Delivery Services

  • Royal Mail: Our standard delivery option is offered via Royal Mail at a minimum fee of £3.99. Estimated delivery time is between 3-5 business days, subject to availability and unforeseen delays.
  • Parcelforce: For expedited shipping, we offer Parcelforce delivery starting from £5.99, with estimated delivery times ranging from 1-3 business days.
  • DPD: As an alternative, DPD shipping is available with fees beginning at £4.49. Delivery times are similarly estimated at 2-4 business days.

Please note that delivery charges may vary based on order value, destination, and courier service selected. Specific tracking information will be provided once your order has been dispatched.

Payment Methods

We offer a range of secure payment methods to complete your purchase:

  • Credit/Debit Card (Visa, MasterCard, American Express)
  • PayPal Secure Payment
  • Bank Transfer (subject to confirmation)

All monetary amounts are quoted in British Pounds (£). Payments made through our website are secured by advanced encryption technology to ensure the safety of your financial transactions.

Returns and Refunds

We strive to provide high quality products and customer service. However, if you wish to return an item, please review our returns policy below.

Return Policy

In accordance with consumer protection regulations, you have the right to return any product within 14 calendar days from the date of delivery if the product is unused, in its original condition, and in its original packaging. To initiate a return, please contact our customer service team using the contact details provided in the Ownership and Contact Information section.

Once your return request is approved, you will receive instructions on how to securely send the item back to TrueFi. Please note that the buyer is responsible for any return shipping costs unless the item is defective or not as described.

Refunds

Upon receipt and inspection of the returned product, a refund will be issued to the original payment method. Refund processing usually takes up to 10 working days. In some cases, if there are any issues with the quality or condition of the product, the refund may be declined or partially refunded at our discretion.

Should you have any questions regarding the return process or require further assistance, please do not hesitate to contact our support team.

Privacy Policy

TrueFi is committed to safeguarding your privacy and ensuring the security of any personal data you provide while using our site. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the applicable data protection laws.

Collection of Personal Data

The data collected may include your name, address, email address, payment details, and other information necessary for the processing of your orders. This information is gathered only with your consent and for the purposes outlined in this Agreement.

Use of Cookies and Tracking Technologies

Our website uses cookies and other similar tracking technologies to enhance your experience. Cookies are small pieces of data stored on your device that help us understand user preferences and improve the website's functionality. We only use necessary and performance-enhancing cookies without any personally identifiable information, and you have the ability to disable cookies through your browser settings. For more detailed information, please refer to our cookie policy section below.

Data Protection and Retention

We strictly adhere to the applicable data protection regulations, including the requirements similar to those under the General Data Protection Regulation (GDPR) as enforced in our regulatory framework. Your data is stored securely using industry-standard encryption protocols and is retained only for as long as necessary to fulfil the purposes for which it was collected. Periodically, we review our data retention policies and securely dispose of any data that is no longer needed.

In addition, you possess the right to request access to your personal data, and if necessary, ask for corrections or deletion. Any such requests will be addressed under legally mandated timeframes. We implement multiple security measures including firewalls, secure servers, and access restrictions to further protect your personal information.

Third-Party Processors

In instances where our services are provided in collaboration with trusted third-party service providers, such entities are contractually obliged to follow data protection policies that are at least as rigorous as those set by TrueFi. Please be advised that any transfer of data to third parties is done under strict governance to ensure complete confidentiality and security.

Disclaimer and Limitation of Liability

The services provided by TrueFi are offered on an "as is" basis. While we strive to ensure that the information, products, and services on our website are accurate and up-to-date, TrueFi disclaims any responsibility for errors or omissions contained herein.

Under no circumstances shall TrueFi be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use, inability to use, or the performance of our services. Consumers are advised to contact us immediately should any concerns or issues arise.

Miscellaneous Provisions

This User Agreement, together with any policies or guidelines referenced herein, constitutes the entire agreement between you and TrueFi regarding your use of our website. Any failure by TrueFi to enforce any provision of this Agreement shall not be construed as a waiver of our right to enforce such provision in the future.

If any part of this Agreement is found to be invalid or unenforceable, that provision will be severed and the remainder will remain in full force and effect. The headings in this Agreement are provided solely for convenience and shall not affect the interpretation of any of its provisions.

Your continued use of our website confirms that you have read, understood, and accepted this Agreement in its entirety. We appreciate your trust and thank you for choosing TrueFi for your online shopping needs.

If you have any questions regarding any aspect of this User Agreement or any of our policies, please contact us at the details provided above. We value your business and remain dedicated to providing you with a pleasant and secure shopping experience.

This Agreement is effective as of 02.02.2025 and supersedes any previous versions. Please review it periodically to ensure that you are aware of any changes.

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